Refund policy
Return & Refund Policy
At Eldergrove Exotics, we take great pride in the quality and care of every plant we ship. Due to the living nature of our products, we are unable to accept returns.
No Returns All sales are final. We do not accept returns on live plants, seeds, or any botanical products. This policy exists to protect the health and integrity of our inventory and to prevent the introduction of pests or disease.
Damaged or Dead on Arrival If your plant arrives damaged, dead, or in poor condition, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the plant and packaging
We will review your claim and, at our discretion, offer a store credit or replacement of equal value. Claims submitted after 48 hours may not be eligible.
Shipping Issues We are not responsible for delays caused by carriers. However, if a shipping delay results in plant damage, please reach out and we will do our best to make it right.
Contact Us For any concerns, email us at [your email address] or visit our contact page.