Shipping policy

Shipping Policy

Last updated: August 26, 2026

At Eldergrove Exotics, we carefully pack and ship every plant to ensure it arrives healthy and thriving. Please read our shipping policy below.

1. Processing Time Orders are typically processed within 1–3 business days. During peak seasons or high-demand periods, processing may take slightly longer. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Methods & Timeframes We ship via trusted carriers (e.g., USPS, UPS, FedEx). Estimated delivery times vary by location and selected shipping method at checkout. We recommend choosing expedited shipping for live plants whenever possible to minimize transit stress.

3. Live Plant Shipping Live plants are perishable. To protect them, we may hold shipments during extreme weather conditions (excessive heat or cold) and ship on specific days of the week to avoid weekend delays in transit. We will notify you of any holds.

4. Shipping Restrictions Some plants may be restricted from shipping to certain states due to agricultural regulations. If your order contains a restricted item for your state, we will contact you to arrange a suitable alternative or issue a refund.

5. Packaging All plants are carefully packaged with appropriate materials to minimize movement and stress during transit. We use eco-friendly packaging wherever possible.

6. Delivery Issues We are not responsible for delays caused by carriers, weather events, or incorrect addresses provided at checkout. If your package is lost or significantly delayed, please contact us and we will work with the carrier to resolve the issue.

7. Damaged or Dead on Arrival If your plant arrives damaged or dead, please refer to our Return & Refund Policy and contact us within 48 hours of delivery with photos.

8. Contact For shipping questions, reach us at [your email address].